🌍 Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

✅ Returns Accepted

We accept returns under the following conditions:

• The item is defective or damaged due to production

• The item is not personalized or custom-made

• The return request is submitted within 14 days of delivery

❌ Non-Returnable Items

Please note that we do not accept returns for:

• Personalized or custom-made products

• Items that show signs of misuse or wear and tear

• Products returned without prior approval

📦 Shipping Damage

We take great care in packaging your order securely. However, we are not responsible for any damage caused by the shipping carrier. If your item arrives damaged due to delivery, please contact the shipping company directly to file a claim.

🔍 Return Approval Process

All return requests are reviewed individually by our team. To request a return:

1. Contact us at [info@nordwood.lv] within 14 days of receiving your order

2. Include your order number, photos of the item, and a brief explanation

3. Our specialist will assess the situation and confirm whether the return is approved

🚚 Return Shipping

• If the item is defective, we will cover the return shipping costs

• For other approved returns, the buyer is responsible for return shipping

• Items must be returned in their original condition and packaging

💳 Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

Return & Refund Policy